Negotiation and conciliation skills are important both in the workplace as well as in personal life. In the workplace, they help you achieve long-term career success, boost productivity & reduce workplace conflicts. In your personal life, they boost your creative & reasoning abilities, make it more difficult for people to take advantage of you & make you a better strategist.
Individuals, groups and organizations are involved in interaction with other individuals, groups and organizations while living, achieving their goals, walking, sitting, etc. During these interactions conflict is inevitable because of conflicts and inconsistencies, the parties try to obtain the scarce resource despite each other, have different perspectives on each other and the source, and have different values, attitudes and beliefs (Karip, 2000).